FAQs

Have questions? We've got answers! Check out our FAQs below to learn more about shopping with us. And remember, your satisfaction is our top priority – if you need any assistance, our dedicated customer service team is here to help. Thank you for choosing Luminary Hues, where style meets affordability.

1. What is Luminary Hues? Luminary Hues is your go-to online store for affordable, stylish, and high-quality jewellery. We offer a wide range of pieces including necklaces, earrings, bracelets, and more.

2. How can I place an order? To place an order, simply browse our collections on www.luminaryhues.com, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How long does shipping take? Shipping times vary depending on your location. Typically, orders are processed and dispatched within 2-10 business days.

5. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping rates and times will be calculated at checkout based on your location.

6. How can I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

7. What is your return policy? We offer a 30-day return policy for unworn and undamaged items. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return.

8. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals. Don’t forget to use the discount code TIKTOK on your next purchase!

9. How do I care for my jewellery? To maintain the beauty of your jewellery, store it in a dry place, avoid contact with chemicals, and clean it regularly with a soft cloth. For more detailed care instructions, visit our blog on www.luminaryhues.com.

10. How can I contact customer service? If you have any questions or need assistance, please contact our customer service team via email at info@luminaryhues.com or through our contact form on the website. We’re here to help!